Keys to the Kingdom

21 08 2007

Today I attended the Disney Institute class “The Disney Keys to Excellence”.  It was held at the Crystal Coast Civic Center in Morehead City.

images.jpgThe course focused on Disney’s flavor of leadership, management, service and loyalty.  There were a few good take-a-ways from the day.

One was establishing a culture by design and not by default. Another concept was creating relationships based on loyalty. And last but not least, focusing on attention to detail.

In the end, we received a nice certificate that said we had completed the course. Unfortunately, I didn’t look at the certificate until I was home. 

“James Louther” successfully completed the course.

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